This Shipping Policy explains how and when Macsapparels ships your order, the delivery options available, how to track your package, and what to do if something goes wrong along the way. Domestic Ground shipping is free on every order over $299, and we offer faster options when you need your order sooner.
Last updated: October 1, 2026
Order Processing Time
Every order is picked, checked, and packed by our team in Atlanta, Georgia before it is handed to the carrier. Processing time is separate from delivery time.
- Standard processing: orders are processed within 1 to 2 business days (Monday to Friday, excluding US federal holidays).
- Daily cutoff: orders placed after the daily cutoff time, or on weekends and holidays, begin processing the next business day. The cutoff time for same-day processing is shown at checkout.
- Peak periods: during major sales and the holiday season, processing may take up to 1 additional business day.
As soon as you place your order, our system generates an order number and emails you a confirmation. Once your package ships, you will receive a tracking number for your shipment.
Need to change or cancel? Orders can only be changed or cancelled before they ship. Call 404-702-6379 or email us as soon as possible with your order number.
Shipping Methods and Delivery Times
We ship through various trusted carriers and choose the best one for your address and the method you select. Delivery estimates below are counted in business days after your order has been processed and shipped.
| Method | Estimated delivery | Cost note |
|---|---|---|
| Ground | 3 to 5 business days | Free on domestic orders over $299; otherwise calculated at checkout |
| 2-Day Air | 2 business days | Rate calculated at checkout based on weight and destination |
| Overnight | Next business day | Rate calculated at checkout based on weight and destination |
| Regular mail | Varies by destination, typically longer than Ground | Lower-cost option; rate calculated at checkout |
| International | Varies by country and customs clearance | Additional cost calculated at checkout; duties and taxes not included |
Delivery estimates are not guarantees. Expedited methods such as 2-Day Air and Overnight speed up transit time but do not shorten the 1 to 2 business day processing time. Packages are generally not delivered on Sundays or federal holidays.
Free Shipping Over $299
Orders with a merchandise subtotal over $299 qualify for free Ground shipping to addresses within the United States. The subtotal is calculated after discounts are applied and before taxes. Free shipping does not apply to expedited methods, but you can still choose 2-Day Air or Overnight and pay only the expedited rate shown at checkout. International orders are not eligible for free shipping.
Building a larger order is easy: browse our Men, Women, and Accessories collections, where most items are priced between $10 and $120.
Tracking Your Order
When your order ships, we email you a tracking number along with the name of the carrier handling your package. To track your order:
- Find your order number and tracking number in your shipping confirmation email.
- Enter them on our Track Order page, or go directly to the carrier's website and enter your tracking number.
- Check back periodically; tracking information can take up to 24 hours to appear after the label is created.
Contacting the courier
Because we ship through various carriers, the fastest way to get detailed delivery information, request a delivery hold, or arrange redelivery is to contact the courier directly using your tracking number. If you have any trouble reaching the carrier or the tracking does not update, contact us and we will follow up on your behalf.
Shipping Address Accuracy
Please double-check your shipping address before placing your order. Include apartment, suite, or unit numbers and make sure the ZIP code is correct. We are not responsible for orders delayed or lost because of an incorrect or incomplete address entered at checkout. If you notice a mistake, contact us right away; we can update the address only if the order has not yet shipped. Once a package is in transit, address changes must be requested directly with the carrier and may incur a carrier fee.
PO boxes, APO, FPO, and DPO addresses
- We can ship to PO boxes using regular mail. Ground, 2-Day Air, and Overnight methods generally require a street address.
- We can ship to APO, FPO, and DPO military addresses using regular mail. Delivery times are longer and vary by location.
- If you select a method that cannot deliver to your address type, we will contact you to update your shipping method before your order ships.
International Shipping, Duties, and Taxes
We ship to many countries outside the United States for an additional cost, which is calculated at checkout based on the destination, package weight, and method. Please keep the following in mind:
- Duties and taxes: international orders may be subject to customs duties, import taxes, and brokerage fees charged by the destination country. These charges are the recipient's responsibility, are not included in our prices or shipping costs, and are non-refundable.
- Customs delays: customs clearance can add days or weeks to delivery and is outside our control.
- Restricted items: some countries restrict perfumes, colognes, and cosmetics, which may limit shipping options for those products.
- Refused packages: if you refuse delivery or do not pay the required charges, the package may be returned or abandoned, and original shipping and duty costs will not be refunded.
Shipping Delays and Holidays
Most orders arrive within their estimated window, but delays can happen. Common causes include severe weather, natural disasters, carrier network disruptions, high seasonal volume, and incomplete addresses. We are not responsible for delays caused by carriers or events outside our control, and late delivery alone is not grounds for a refund under our all sales final policy.
Holiday shipping
We do not process or ship orders on US federal holidays, and carriers do not deliver on most holidays. During the November and December holiday season, carriers handle heavy volume and transit times may increase. If you are shopping for a gift, order early and consider 2-Day Air or Overnight shipping. We post recommended holiday order-by dates on our site each season.
Lost or Stolen Packages
If your tracking has not updated in several days or your package has not arrived after its estimated delivery date, contact the carrier first using your tracking number, then contact us if the problem is not resolved. If the tracking shows "delivered" but you cannot find your package:
- Check around your entrance, porch, garage, mailbox, and any parcel lockers.
- Ask neighbors, household members, and your building's front desk or mail room.
- Wait one additional business day, as some packages are scanned delivered before they arrive.
- Contact us within 3 days of the marked delivery date so we can open an investigation with the carrier.
If the carrier confirms the package was lost in transit, our 100% Moneyback Guarantee applies and we will send a replacement or issue a refund. If a package was marked delivered to the correct address, we will help you file a claim with the carrier, and we recommend also filing a report with your local police for stolen packages. Using a secure delivery location or requiring a signature can help prevent theft.
Damaged or Wrong Items on Arrival
Please open and inspect your order as soon as it arrives. If an item arrives damaged, defective, or is not what you ordered, you must report it within 3 days of delivery:
- Call 404-702-6379 (Monday to Saturday, 9:00 AM to 8:00 PM ET), or
- Email [email protected] with your order number and clear photos of the item, the damage, and the shipping box.
Once your report is approved, we arrange a replacement or a refund. Reports received after the 3-day window cannot be accepted. See our Refund & Returns Policy for the full process.
Questions About Shipping
Our team is happy to help with delivery options, tracking, or address changes. Reach us by phone at +1 404-702-6379, Monday to Saturday, 9:00 AM to 8:00 PM ET (calls after 8 PM are returned the next business day), or by email at [email protected], which is monitored 24/7. You can also visit our Customer Care center or browse the FAQ for quick answers.