Frequently Asked Questions

We accept the major credit and debit cards and other payment options shown at checkout. Payments are handled by secure third-party payment processors, so we never store your full card number on our systems. Your card is charged when you place the order. If a payment is declined, please check your billing details or contact your bank, then try again or call us for help.

Yes, but only before your order ships. We usually process orders within 1 to 2 business days, so contact us as soon as possible by calling 404-702-6379 or emailing us with your order number. If the order has not shipped, we can update the address or items, or cancel it for a full refund. Once an order has shipped, it can no longer be changed or cancelled.

We collect sales tax where required by law, based on the shipping address you enter at checkout. The exact tax amount is calculated and shown in your order summary before you pay, so there are no surprises. International orders do not include US sales tax, but they may be subject to customs duties and import taxes charged by the destination country, which are paid by the recipient.

Occasionally we have to cancel an order, for example when an item sells out, a pricing error appears on the site, payment cannot be verified, or our fraud screening flags the order. If this happens, we email you and refund the full amount to your original payment method. Your bank may take a few business days to show the refund. Contact us if you have questions about a specific order.

We offer Overnight, 2-Day Air, Ground (3 to 5 business days), and regular mail delivery within the United States. Orders over $299 qualify for free Ground shipping, and expedited rates are calculated at checkout. Orders are processed within 1 to 2 business days before they ship. See our Shipping Policy for full details on delivery times, cutoffs, and holiday shipping.

When you buy from us, our system generates an order number and a tracking number, which we email to you once your package ships. Enter your details on our Track Order page or on the carrier's website to see the latest status. Tracking can take up to 24 hours to update after the label is created. If it does not update, contact us.

We ship orders through various carriers, and the carrier name appears in your shipping confirmation email with your tracking number. For the fastest help with delivery times, redelivery, or holding a package, contact that courier directly and give them your tracking number. If you have any trouble reaching the courier or getting answers, call us at 404-702-6379 or email us and we will follow up for you.

Yes, we deliver to many countries outside the United States for an additional cost, which is calculated at checkout based on destination, weight, and shipping method. Customs duties, import taxes, and brokerage fees are not included in our prices; they are the recipient's responsibility and are non-refundable. Customs clearance can add time to delivery. Read our Shipping Policy before ordering.

Yes. We can ship to PO boxes and to APO, FPO, and DPO military addresses using regular mail. Ground, 2-Day Air, and Overnight services usually require a street address, so please choose regular mail at checkout for these destinations. Delivery to military addresses can take longer and varies by location. If your chosen method cannot deliver to your address, we will contact you before shipping.

All sales are final, so we do not offer refunds or exchanges on merchandise. The exception is if you receive a wrong or damaged item: report it within 3 days of delivery by calling 404-702-6379 or emailing us, and we will arrange a replacement or a refund under our 100% Moneyback Guarantee. Full details are in our Refund & Returns Policy.

Because all sales are final, returns are accepted only for wrong, damaged, or defective items reported within 3 days of delivery. Call 404-702-6379 or email us with your order number and photos of the item and packaging. Please do not ship anything back until we reply. If we need the item returned, we will email you a prepaid label, then send a replacement or refund.

We are sorry about that. Keep the item and all packaging, take clear photos of the problem, the labels, and the shipping box, and contact us within 3 days of delivery by phone at 404-702-6379 or by email with your order number. We review most claims within 1 to 2 business days and then send a replacement or refund your original payment method.

Once a wrong, damaged, or lost-item claim is approved, or an order is cancelled before shipping, we process the refund within 5 to 10 business days to your original payment method. After that, your bank or card issuer may need a few more business days to show the credit on your statement. We will email you as soon as your refund has been issued.

First, check around your door, mailbox, and building mail room, and ask neighbors or household members. Wait one more business day, since packages are sometimes scanned as delivered early. If it still has not appeared, contact us within 3 days of the marked delivery date so we can open an investigation with the carrier. Confirmed lost packages are covered by our 100% Moneyback Guarantee.

Every product page lists the available sizes, and many include garment measurements. Compare them with your own measurements using our Size Guide, which explains how to measure your chest, waist, hips, and inseam. Because all sales are final, we recommend checking the guide before every order. If you are between sizes, or unsure, call us and we will gladly help you choose.

We photograph our products carefully to show their true colors, but every screen displays color a little differently, and lighting can affect how a shade looks. Small variations between production batches are also normal. Read the color name and description on the product page, and if a precise shade matters to you, contact us before ordering and we will describe the item in more detail.

Many of our bags are made from faux leather, which is lightweight, budget-friendly, and easy to care for. Much of our jewelry is antique silver, silver-plated, or stainless steel. Materials are listed on each product page where known. For tips, read our handbag buying guide and our article on caring for faux leather.

Always follow the care label first. In general, wash clothing in cold water and air dry to protect color and fit. Wipe faux leather with a damp cloth and keep it away from heat. Store silver-plated and antique silver jewelry in a dry pouch and remove it before swimming or showering. Keep perfumes and colognes away from sunlight and heat to preserve their scent.

No, you can check out as a guest. Creating an account is optional but useful: it lets you view your order history, save your details for faster checkout, and join Mac's Rewards so you can earn rewards on eligible purchases. Your cart and wishlist are saved in your browser on the device you use, so they are still there when you return to shop.

Mac's Rewards is our loyalty program for returning customers. Members can earn rewards on eligible purchases and use them toward future orders, as described on our site at the time of purchase. Rewards have no cash value and cannot be transferred or sold. Rewards earned on an order may be removed if that order is cancelled or refunded. See our Terms of Service for program rules.

With Mac's Referral, you share your personal referral link or code with friends who have not shopped with us before. When a new customer places a qualifying order using your link or code, you receive a referral reward. You cannot refer yourself, create multiple accounts, or post codes on coupon websites. Referral rewards obtained through misuse may be withheld or reversed under our program terms.

To stop marketing emails, click the unsubscribe link at the bottom of any newsletter, or email us with Unsubscribe in the subject line. You will still receive order confirmations and shipping updates. To update your details, or to ask us to access, correct, or delete your personal information, email or call us. Our Privacy Policy explains your rights.