At Macsapparels, all sales are final: we do not accept returns or exchanges on merchandise. The one important exception is when we get your order wrong or it arrives damaged or defective. If that happens, report it within 3 days of delivery and we will make it right with a replacement or a refund under our 100% Moneyback Guarantee. This Refund & Returns Policy explains exactly how that works.
Last updated: October 1, 2026
Our All Sales Final Policy
Macsapparels is an online discounted clothing and accessories store. We keep our prices budget-friendly, with most items between $10 and $120, partly by running a lean operation without the costs of processing routine returns. For that reason, every purchase is final once your order has shipped. We do not offer refunds, store credit, or exchanges for reasons such as:
- Change of mind or no longer needing the item
- Ordering the wrong size or color yourself
- The item not matching your personal style or expectations
- Finding the item cheaper elsewhere
- Late arrival caused by carrier delays outside our control
Because all sales are final, we encourage you to shop carefully. Before you order, check the product description, materials, and measurements, and review our Size Guide. If you are unsure about fit, the online clothing size guide article on our blog walks through how to measure yourself. You are also always welcome to call us with questions before you buy.
Important: Please inspect your package as soon as it arrives. Problems with wrong or damaged items must be reported within 3 days of delivery. Reports made after that window cannot be accepted.
The Exception: Wrong, Damaged, or Defective Items
We stand behind every order we ship. You are covered by our 100% Moneyback Guarantee if any of the following happens:
- Wrong item: you received a different product, size, or color than what is shown on your order confirmation.
- Damaged item: the item arrived torn, broken, stained, crushed, or otherwise damaged in transit.
- Defective item: the item has a manufacturing defect visible on arrival, such as a broken zipper, a faulty clasp on jewelry, a leaking perfume bottle, or a watch that does not run.
- Missing item: one or more items on your order confirmation were not in the package.
The 3-day reporting window
You must report the problem within 3 days of the delivery date shown in your carrier's tracking information. Report it by calling us at 404-702-6379 (Monday to Saturday, 9:00 AM to 8:00 PM ET) or by emailing [email protected]. Email and our online form are available 24/7, so you can report a problem at any time, even outside phone hours. Calls received after 8 PM are returned the next business day, and your report counts from the time you first contacted us.
What to include
- Your order number
- The name and email address used for the order
- A short description of the problem
- Clear photos of the item, the problem area, any labels or tags, and the shipping box and packing slip
Please keep the item, its tags, and the original packaging until your claim is resolved. We may need them for inspection or to file a claim with the carrier.
How to Report a Problem: Step by Step
- Inspect your order on arrival. Open the package promptly and compare the contents with your order confirmation.
- Take photos. Photograph the item from several angles, close-ups of any damage or defect, the labels, and the outer box, especially if the box itself is damaged.
- Contact us within 3 days of delivery. Call 404-702-6379 or email [email protected] with your order number and photos. You can also use our Contact Us page.
- Receive your case confirmation. We will reply to confirm we received your report, usually within 1 business day.
- Wait for our review. We review the photos and your order details and may ask a follow-up question.
- Return the item if asked. If we need the item back, we will email you a prepaid return shipping label. Pack the item with its tags and drop it off with the carrier.
- Get your resolution. Once your claim is approved, we ship a replacement or issue a refund to your original payment method, whichever you prefer and is available.
What Happens After You Report
Inspection and review
We aim to review every claim within 1 to 2 business days of receiving your photos. In most cases the photos are enough to approve the claim. For higher-value items or unclear cases, we may ask you to send the item back for inspection before we approve the claim.
Return shipping
When a return is needed for an approved wrong, damaged, or defective item, we provide a prepaid return label at no cost to you. Please do not send items back without contacting us first. Packages returned without an authorized label may not be accepted or credited.
Replacement or refund
- Replacement: if the same item is in stock, we ship a replacement at no extra cost, usually within 1 to 2 business days of approval, using the same shipping method as your original order.
- Refund: if a replacement is not available or you prefer a refund, we refund the item price plus any shipping you paid for that item.
Refund timelines
Approved refunds are processed within 5 to 10 business days after approval and are issued to your original payment method. Once we have processed the refund, your bank or card issuer may take additional time, often 3 to 7 business days, to show it on your statement. We will email you when your refund has been issued.
Lost or Undelivered Packages
Every order receives an order number and a tracking number. If your tracking shows no movement for several days, or your package has not arrived by the end of its estimated delivery window, contact the carrier first using your tracking number, and contact us if you have any trouble. You can check status anytime on our Track Order page.
If tracking shows your package was delivered but you cannot find it, please:
- Check around your property, with neighbors, and with your building's mail room or front desk.
- Wait one additional business day, as carriers sometimes mark packages delivered shortly before they arrive.
- Contact us within 3 days of the marked delivery date so we can open an investigation with the carrier.
If a package is confirmed lost in transit, our 100% Moneyback Guarantee covers it and we will send a replacement or issue a full refund. For more detail, see our Shipping Policy.
Order Cancellations
You can cancel an order only before it ships. Because we process most orders within 1 to 2 business days, please contact us as soon as possible by phone at 404-702-6379 or by email with your order number and the word "Cancel" in the subject line. If the order has not yet shipped, we will cancel it and refund your original payment method in full. Once an order has shipped, it can no longer be cancelled and the all sales final policy applies.
Items Not Eligible for Refund
The following are not eligible for a refund or replacement under any circumstances, unless they arrived wrong, damaged, or defective and were reported within 3 days:
- All merchandise purchased at full price, sale price, or with a discount code
- Intimate apparel, lingerie, and swimwear, including bikinis, for hygiene reasons
- Cosmetics, perfumes, and colognes that have been opened or used
- Earrings and body jewelry once removed from their packaging
- Socks and other hosiery
- Items that show signs of wear, washing, alteration, or damage caused after delivery
- Items reported more than 3 days after delivery
Normal wear and tear, damage from improper care, and natural characteristics of materials, such as slight color variation in faux leather or the gradual darkening of antique silver finishes, are not considered defects. Our guide on how to care for faux leather can help your pieces last longer.
Sale Items and Gift Purchases
Sale and clearance items
Sale and clearance items follow the same rules as all other merchandise: they are final sale, but they are fully covered if they arrive wrong, damaged, or defective and you report it within 3 days. If a replacement for a sale item is out of stock, we refund the price you actually paid.
Gift purchases
If you received a gift from Macsapparels that arrived wrong or damaged, either you or the purchaser can report it within 3 days of delivery. Please include the order number if you have it, or the purchaser's name and email. Any refund is issued to the original payment method used by the purchaser. Replacements can be shipped directly to the gift recipient.
International Orders
International orders follow the same all sales final policy and the same 3-day rule for wrong or damaged items. Please note:
- Customs duties, import taxes, and brokerage fees charged by your country are the responsibility of the recipient and are non-refundable.
- International shipping charges are refunded only when the entire order was wrong, damaged, defective, or lost.
- Where returning an item would cost more than the item itself, we may approve your claim based on photos alone without requiring a return.
- Packages refused at delivery or unclaimed at customs are not eligible for a refund of duties or shipping costs.
Chargebacks and Payment Disputes
If something is wrong with your order, please contact us before contacting your bank or card issuer. We can almost always resolve problems faster directly, and opening a chargeback can freeze the order while the bank investigates, which delays both replacements and refunds. If you file a chargeback for an order covered by this policy, we will provide your bank with the order details, tracking information, and our correspondence with you. Filing a chargeback for an item that was delivered as ordered and in good condition may result in your account being closed and future orders declined.
Quick Summary: Scenarios and Outcomes
| Scenario | Eligible? | Outcome |
|---|---|---|
| Changed my mind or ordered the wrong size | No | All sales final; no refund or exchange |
| Received the wrong item, size, or color (reported within 3 days) | Yes | Prepaid return label if needed; replacement or full refund |
| Item arrived damaged or defective (reported within 3 days) | Yes | Replacement or refund to original payment method |
| Item missing from the package (reported within 3 days) | Yes | Missing item shipped or refunded |
| Wrong or damaged item reported after 3 days | No | Claim cannot be accepted |
| Package confirmed lost in transit | Yes | Replacement or full refund under the Moneyback Guarantee |
| Cancel request before the order ships | Yes | Order cancelled; full refund |
| Cancel request after the order ships | No | All sales final |
| International duties and taxes | No | Non-refundable in all cases |
Contact Customer Care
We are here to help. To report a wrong, damaged, or missing item, or to ask a question about this policy, contact us:
- Phone: +1 404-702-6379, Monday to Saturday, 9:00 AM to 8:00 PM ET (calls after 8 PM are returned the next business day)
- Email: [email protected] (monitored 24/7)
- Online: our Contact Us form or the Customer Care center
- Location: Macs Apparels & Accessories, Atlanta, GA 30326, United States
Have a general question? Our FAQ covers ordering, shipping, sizing, and rewards.